# Returns & Refunds Policy

Business Name: PureCotton Comfort LLC
Address: 6380 Ridgewood Court Dr Ste A, Jackson, MS 39211
Contact Email: support@purecottoncomfort.store
Phone Number: +1 862‑640‑4048

## Overview
Our refund and returns policy lasts 30 days from the date you receive your order. If 30 days have passed since delivery, we cannot offer you a full refund or exchange.

To qualify for a return, your merchandise must be unused, unwashed, and in original condition with all original tags and packaging intact. Our products are home textiles, bedding, curtains and household soft‑goods. Used, washed, stained or damaged items due to customer use will not be eligible for full return.

Several categories of goods cannot be returned:
- Personal‑use sanitary textile goods once opened
- Gift cards
- Final‑sale / clearance marked items

To proceed with your return request, you must provide your order number and proof‑of‑purchase. Please do NOT send returned goods directly back to the manufacturer.

Partial refunds may be granted under the following circumstances:
- Item is not in original condition, damaged, or missing parts for reasons not caused by our error
- Merchandise is returned more than 30 days after delivery
- Opened textile products with obvious signs of use or washing

## Refunds
Once we receive and inspect your returned package, we will send you an email confirming receipt of your return item. We will also notify you whether your refund application is approved or rejected.

If approved, your refund will be processed and credited automatically back to your original payment method. Please allow 5‑10 business days for funds to show in your account, depending on your bank and card‑issuer processing speed.

### Late or Missing Refunds
If you have not yet received your refund:
1. Please double‑check your bank account.
2. Contact your credit‑card company; refunds may take some time to post officially.
3. Next, contact your bank. There is often processing delay before refunds appear on your statement.

If you have completed the steps above and still have not received your refund, please reach out to us at support@purecottoncomfort.store.

> Note: Only regular‑priced goods are eligible for refunds. Final‑sale clearance items cannot be refunded.

## Exchanges
We process product exchanges only for items that arrive defective, damaged, or shipped incorrectly.
If you would like to exchange for the identical product, please send an email to support@purecottoncomfort.store with your order details, photos of damage or defect. After obtaining return authorization, ship your item to:
PureCotton Comfort LLC
6380 Ridgewood Court Dr Ste A, Jackson, MS 39211

## Gifts
If the item was purchased and marked as a gift and shipped directly to you, you will receive store credit equal to the value of your returned goods. Once we receive your returned merchandise, a gift credit will be issued.

If the order was not marked as a gift at checkout, or if the purchaser shipped the item to themselves first, we will issue the refund back to the original purchaser.

## Return Shipping
To return your product, mail your goods to:
PureCotton Comfort LLC
6380 Ridgewood Court Dr Ste A, Jackson, MS 39211

Customers are responsible for covering return‑shipping costs. Return‑shipping fees are non‑refundable. If you receive a monetary refund, return‑shipping expenses may be subtracted from your refund amount.

For higher‑value textile and bedding goods, we recommend you select a trackable shipping service or purchase shipping insurance. We do not guarantee receipt of untracked returned parcels. Delivery time for replacement exchanged items will vary based on your location.

## Need Assistance?
Please contact our customer‑support team at support@purecottoncomfort.store for any questions regarding returns, refunds or exchanges.